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The questions people ask most, grouped by topic. If your question is not here, reach us over in-app chat.

Getting started and budgeting

Ready to Assign is the cash in your accounts that has not been given a job yet. A zero-based budget is finished when it reads $0 — every dollar assigned to a category. See Ready to Assign.
A negative number means you assigned more than you have. Pull money back out of a category until it returns to $0. See Ready to Assign is negative.
Red means the category is overspent — you spent more than you assigned to it. Move money in from a category that came in under. See Cover overspending.
Zero-based budgeting works best when you do, but the app does not force it. You can assign as much or as little as you like. See Zero-based budgeting.

Bank sync and accounts

Yes. Automatic bank sync runs through Plaid. See Connect a bank. You can also keep manual accounts and enter transactions yourself.
Usually this is pending transactions or a missed import. Start with Fix sync problems and Balance doesn’t match.
Duplicates happen when an import overlaps with a synced transaction. See Duplicate or missing transactions.

Importing and migrating

No. Every import creates a brand-new budget. It never overwrites or merges into the budget you are already using. See Import overview.
Yes. Budget Bandit imports from YNAB, Monarch, Actual, CSV, and OFX/QFX. See Import overview.
See Why rows didn’t import for format and duplicate causes.

Billing

One plan, Plus, billed monthly or yearly, with the current price shown at checkout. New accounts start with a full-access trial. See Plans and pricing.
Open Settings, then Billing, and use Manage Subscription to cancel in the Stripe portal. You keep access until the end of the period you paid for. See Manage your subscription.
In the Stripe billing portal, which you open from Settings. See Payment method and receipts.

Privacy and your data

Yes. Turn on privacy mode to blur every amount, then hover to peek. See Privacy mode.
Yes. The app is offline-first and syncs your changes when you reconnect. See Offline.
Export any report to CSV, or contact support for a full copy. See Export your data.
From Settings, then Account, in the Danger zone. You have 30 days to recover before data is permanently removed. See Delete your account.

Contact support

Reach a person over in-app chat.

Fix bank sync

Connection and stale-data fixes.