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The fastest way to reach us is the in-app chat. It travels with you across every screen, so you can ask while you are looking at the thing in question.

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In-app chat

Budget Bandit has a live chat widget powered by Crisp. Open it from the chat icon in the app and send your question. If no one is online, your message is held and we reply by email, so you do not need to wait by the screen.
Tell us what you were doing, what you expected, and what happened instead. Concrete details — the account name, the date, the amount — get you a faster answer than “it’s broken.”

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Send a bug report

If something is genuinely wrong — a number that will not add up, a page that will not load — use the bug report tool inside the app. It lets you attach a screenshot and automatically includes recent error details, so we can reproduce the problem without a long back-and-forth.
1

Open the bug report dialog

Find the bug report option in the app and open it.
2

Describe what went wrong

Add a short title and a description of what you were trying to do.
3

Attach a screenshot (optional)

A screenshot of the screen you are on helps us see exactly what you see.
4

Submit

The report reaches our team with the technical context attached.

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Before you reach out

Many issues have a quick fix in these guides:

FAQ

The most common questions, answered.

Fix bank sync

Connection and stale-data fixes.

Fix import problems

Missing rows and format errors.

Fix budgeting problems

Negative Ready to Assign and red categories.

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Account and billing help

For subscription changes, refunds, or a billing charge you do not recognize, include the email on your account when you message us. See Manage your subscription and Payment method and receipts first — many billing tasks you can do yourself in the Stripe portal.