A bank will not link
The connection fails partway through
The connection fails partway through
Plaid is connecting through your bank’s own login. Close the window and try again — a fresh
attempt clears most one-off failures. Make sure you are entering credentials for the bank’s
main online-banking login, not a card-only or rewards portal.
My bank asks for a code or extra verification
My bank asks for a code or extra verification
Some banks require multi-factor verification during linking. Complete the prompt in the Plaid
window. If it times out, start the link again. See Connect a bank.
I can't find my bank in the list
I can't find my bank in the list
Not every institution is supported. See Supported banks. If yours
is not there, add the account manually and enter transactions or import a file from your bank.
See Manual accounts.
Balances or transactions are stale
If new transactions are not showing up, or a balance looks behind:Give it time
Banks post transactions on their own schedule. Pending transactions can take a day or two to
finalize before they sync reliably.
Check the connection status
Open Settings, then Connections, to see whether the bank link is healthy or needs attention.
Reconnect a bank
Banks periodically require you to sign in again to keep sharing data. When that happens, the connection is flagged and sync pauses until you reauthorize.
See Reconnect a bank for the full walkthrough.
Duplicate transactions
If the same transaction shows up twice, it usually means a file import overlapped with synced data, or a transfer was entered on both sides. See Duplicate or missing transactions.Pending versus posted matters here. A pending transaction can change amount or disappear before
it posts. See Pending vs posted.
Still stuck
If a connection keeps failing after reconnecting, reach us over in-app chat.Related
Reconnect a bank
Reauthorize a flagged connection.
Duplicate or missing transactions
Clean up doubles and find missing rows.