> ## Documentation Index
> Fetch the complete documentation index at: https://docs.budgetbandit.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact support

> Reach Budget Bandit support over in-app chat, or send a bug report with a screenshot from inside the app.

The fastest way to reach us is the in-app chat. It travels with you across every screen, so
you can ask while you are looking at the thing in question.

## In-app chat

Budget Bandit has a live chat widget powered by Crisp. Open it from the chat icon in the app
and send your question. If no one is online, your message is held and we reply by email, so you
do not need to wait by the screen.

<Tip>
  Tell us what you were doing, what you expected, and what happened instead. Concrete details —
  the account name, the date, the amount — get you a faster answer than "it's broken."
</Tip>

## Send a bug report

If something is genuinely wrong — a number that will not add up, a page that will not load —
use the bug report tool inside the app. It lets you attach a screenshot and automatically
includes recent error details, so we can reproduce the problem without a long back-and-forth.

<Steps>
  <Step title="Open the bug report dialog">
    Find the bug report option in the app and open it.
  </Step>

  <Step title="Describe what went wrong">
    Add a short title and a description of what you were trying to do.
  </Step>

  <Step title="Attach a screenshot (optional)">
    A screenshot of the screen you are on helps us see exactly what you see.
  </Step>

  <Step title="Submit">
    The report reaches our team with the technical context attached.
  </Step>
</Steps>

## Before you reach out

Many issues have a quick fix in these guides:

<CardGroup cols={2}>
  <Card title="FAQ" icon="circle-question" href="/troubleshooting/faq">
    The most common questions, answered.
  </Card>

  <Card title="Fix bank sync" icon="building-columns" href="/troubleshooting/bank-sync">
    Connection and stale-data fixes.
  </Card>

  <Card title="Fix import problems" icon="file-import" href="/troubleshooting/imports">
    Missing rows and format errors.
  </Card>

  <Card title="Fix budgeting problems" icon="calculator" href="/troubleshooting/budgeting">
    Negative Ready to Assign and red categories.
  </Card>
</CardGroup>

## Account and billing help

For subscription changes, refunds, or a billing charge you do not recognize, include the email
on your account when you message us. See [Manage your subscription](/account/manage-subscription)
and [Payment method and receipts](/account/payment-method-and-receipts) first — many billing
tasks you can do yourself in the Stripe portal.